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Job categories


Please find below the list of job categories used by Prentow Solutions for categorizing the time we spend for our customers.

DE - development ERP

All jobs that are related to creating new features/functionalities in the customers ERP system and directly related systems like business intelligence.

Examples: programming and design of ERP systems, creation of new business intelligence reports. Upgrading ERP systems

DI - development infrastructure

All jobs that are related to creating new features/functionalities and renewing infrastructure.

Examples: Updating login scripts, installing new servers, installing new server software, installing new network devices, installing new printers, programming in Lotus Notes.

HE - Helpdesk/Operations ERP

All jobs related to problems/questions that are related to the customers ERP system and directly related systems like business intelligence.

Examples: a user request on which ERP report to use for a specific purpose, a user needs to now what form to use to update sales prices, a user does not get the expected output from an erp report

HI - Helpdesk/operations infrastructure

All jobs related to problems/questions that are related to the infrastructure.

Examples: printer problems, problems with internet access, remote access problems.

ME - Maintainance ERP

All jobs related to keeping the ERP updated and safe.

Examples: checking backup of ERP databases, expanding sizes, updating indexes.

MI - Maintainance infrastructure

All jobs related to keeping the infrastructure updated and safe.

Examples: installing windows updates, checking antivirus status of clients on server console, checking backups, checking sync toy jobs.

PE - Procedures/training ERP

All jobs related to changing the way that customers use their ERP and training them in using their ERP.

Examples: Setting up workflows for possible ways of making procedures ie. a new way to invoice or another procedure for shipment, training users in batch invoicing,

PI - Procedures/training infrastructure

All jobs related to general infrastructure procedures and training customers in use of infrastructure and other software.

Examples: training in office, creating guidelines for how to organize files on shared folders, creating procedures for how to access network.

UM - User maintainance

Jobs related to creating/deleting users and buying/setting up desktop/laptops. Also included in this category is the initial training of the user.

Examples: Selfexplainatory
Prentow Solutions A/S   |   Lægårdvej 86  |   7500  Holstebro  |   +45 22 68 08 00  |   info@prentow.com